Solution Matrix • Cost-Benefit-Analysis

Example Cases and Business Case Issues

When building a Business Case, it sometimes helps to see someone else's work on the same subject: to see which costs and benefits they included, how they assigned financial value, how they interpreted results, and so on. We do not necessarily endorse the methods or conclusions in all cases linked here, and they vary greatly in purpose, scope, and quality. A few were constructed for marketing or sales purposes. Nevertheless, we believe they may be very helpful to anyone working on the same subject.

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Information Technology and Communications - Related Business Cases

Case Subject Author or Source
The Client/Server Payoff Ken DEC, CIO Magazine
Computer telephone integration, business case considerations Lori Bocklund, Vanguard Communications Corporation
Driver's license - administrative suspension, costs and benefits (abstract only online) National Commission Against Drunk Driving
The Hidden Costs of Enterprise Software Derek Slater, CIO Magazine
Information technology, measuring IT Value, maximizing ROI John Stoiber in CIO Magazine
Information technology, return on investment US Government, Office of Inspector General
Information technology, "rethinking" return on investment considerations Information Week
Information technology - Open systems, business case considerations The Open Group
Information technology - data warehouse systems, return on investment considerations Rick Whiting, Information Week
Information Technology: ROI Pitfalls to Avoid in Selling IT Projects Bruce Scheer, InternetWeek.com
Interactive Voice Recognition (IVR)
ROI of IVR in Customer Care (PDF format)
Bernhard Suhm, Dan McCarthy, and Pat Peterson, BBN Technologies
Intranet - corporate, return on investment considerations Internet/Intranet Business Solutions
Measuring Intranet Return on Investment George McGrath and Anthony Schneider, Intranet Communicator
IT Investment - The Elusive Nature of Delivering Benefits from IT Investment Dan Remenyi, The Electronic Journal of Information Systems Evaluation, March 2000.
IT Investment Business Case - Format (not a case study per se, but suggested structure and contents) City of Seattle, Washington, USA
A New Kind Of Business Case
It takes more than simple payback to justify major IT projects
Brian Sommer, Optimize Magazine
Mobile number portability, feasibility and cost benefit study Hong Kong Office of the Communications Authority
Outsourcing and contracting out of IT products and services Australian Computer Society
Outsourcing Remote Access Kiran Narsu, CIO Magazine
Software, accounting for software acquisition and development Cal Braunstein in CIO Magazine
Software - Building and Communicating a Business Case Carnegie-Mellon Software Engineering Institute
Multipurpose Community Telecentres (MCTs) - a business case? Johan Emberg, International Telecommunications Unit
Telecommunications technology, the business case for change Peter G. W. Keen
Training - Measuring the ROI from IT Training Ben Worthen, CIO Magazine
Videoconferencing (vs air travel), return on investment PinB International
Business Case for XML Registry/Repository for Standard and Optional Forms XML Working Group, US Government General Services Administration (GSA) and the National Institutes of Technology (NIST)

Other Business Cases

  Case Subject Author or Source
  The Austin - San Antonio [Texas] Commuter Rail Study (PDF format) Carter & Burgess, Inc.
  Deregulation, Cost Benefit Analysis of Producer Board Deregulation (PDF Format) Jeff Sinclair, New Zealand Treasury Board
  Return on Investment for Correctional Education in Florida Florida TaxWatch (FTW) and the Center For Needs Assessment & Planning
  Maximizing the Return on Investment in Distance Education Evan T. Robinson, Shenandoah University School of Pharmacy
  Employee assistance programs, cost benefit analysis Benefits Interface
 

Cost-Benefit Analysis of the Mainstream Supported Employment Programme

Sarah James, New Zealand State Services Commission
  Environmental regulations, assessing risks, cost and benefits Linda-Jo Schierow, The Committee for the National Institute for the Environment
  Farming - Dairy cost and returns by size or location of herd (Cost and return figures only) Farm Financial Data Base Center, University of Minnesota
  Farming - Farm financial standards measures by type or size of farm (Cost and return figures only) Farm Financial Data Base Center, University of Minnesota
  Farming - Cost and returns from Roundup Ready Soybeans (Cost and return figures only) Farm Financial Data Base Center, University of Minnesota
  Geographical Information Systems - Not a single business case per se, but a compilation of GIS business case guidance New York State Office of Public Security
  Business Case for a Groundwater Information System W.R.G. Orpen, South Africa Directorate of Geohydrology
  Web-based Health Insurance program enrollment system (PDF Format) The Lewin Group
  Highway System Proposal - Re-evaluation of earlier cost benefit study Neal Johnson, Indiana University
  Core Human Resources System Replacement (PDF Format) National Aeronautics and Space Administration (NASA)
  Business Case Analysis for Robotic Prescription Filling System.

US Naval Hospital Corpus Christi and
Joint Reserve Base Branch Medical Clinic Fort Worth, Texas

  The Business Case for Procurement Modernization United States Department of Agriculture (USDA)
  Pollution and Waste Management - Links to 20 downloadable ROI case studies with high ROI Savannah River Site
  Public Health Insurance, Costs and Benefits of Subsidizing Public Health Insurance (PDF Format) New Zealand Treasury
  Recreation programs for the disabled, cost benefit analysis Ron Watters, Idaho State University Outdoor Program
  Recreation programs - outdoor, cost benefit analysis Ron Watters, Idaho State University Outdoor Program
  Measuring the Return on Investment in University-Based Research (Not a case-study per se, but lengthy discussion notes on the issues by a panel of experts) MIT Research Laboratory of Electronics
  Residential treatment programs, cost benefit analysis Bob Budd, Alcohol & Drug Foundation of the A.C.T. Inc., Australia
  Safety programs for motor carriers, cost benefit analysis Leon Moses and Ian Savage, Northwestern University
  Measuring Quality's Return on Investment (Including ISO 9000) Stefan Heinloth, DQS, Inc.
  Resume Management System US National Aeronautics and Space Administration (NASA)
  Shared Services Center, Southern Illinois University Arthur Andersen
  Training - Measuring the ROI from IT Training Ben Worthen, CIO Magazine
  Training: Return on Investment on e-learning, CBT [Computer based training] and WBT [web based training] Ron Kurtus, Kurtus Technologies
  Videoconferencing (vs air travel), return on investment PinB International

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