Example Cases and Business Case Issues
When building a Business Case, it sometimes helps to see someone else's work on the same subject: to see which costs and benefits they included, how they assigned financial value, how they interpreted results, and so on. We do not necessarily endorse the methods or conclusions in all cases linked here, and they vary greatly in purpose, scope, and quality. A few were constructed for marketing or sales purposes. Nevertheless, we believe they may be very helpful to anyone working on the same subject.
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Information Technology and Communications - Related Business Cases
| Case Subject | Author or Source |
|---|---|
| The Client/Server Payoff | Ken DEC, CIO Magazine |
| Computer telephone integration, business case considerations | Lori Bocklund, Vanguard Communications Corporation |
| Driver's license - administrative suspension, costs and benefits (abstract only online) | National Commission Against Drunk Driving |
| The Hidden Costs of Enterprise Software | Derek Slater, CIO Magazine |
| Information technology, measuring IT Value, maximizing ROI | John Stoiber in CIO Magazine |
| Information technology, return on investment | US Government, Office of Inspector General |
| Information technology, "rethinking" return on investment considerations | Information Week |
| Information technology - Open systems, business case considerations | The Open Group |
| Information technology - data warehouse systems, return on investment considerations | Rick Whiting, Information Week |
| Information Technology: ROI Pitfalls to Avoid in Selling IT Projects | Bruce Scheer, InternetWeek.com |
| Interactive Voice Recognition (IVR) ROI of IVR in Customer Care (PDF format) | Bernhard Suhm, Dan McCarthy, and Pat Peterson, BBN Technologies |
| Intranet - corporate, return on investment considerations | Internet/Intranet Business Solutions |
| Measuring Intranet Return on Investment | George McGrath and Anthony Schneider, Intranet Communicator |
| IT Investment - The Elusive Nature of Delivering Benefits from IT Investment | Dan Remenyi, The Electronic Journal of Information Systems Evaluation, March 2000. |
| IT Investment Business Case - Format (not a case study per se, but suggested structure and contents) | City of Seattle, Washington, USA |
| A New Kind Of Business Case It takes more than simple payback to justify major IT projects | Brian Sommer, Optimize Magazine |
| Mobile number portability, feasibility and cost benefit study | Hong Kong Office of the Communications Authority |
| Outsourcing and contracting out of IT products and services | Australian Computer Society |
| Outsourcing Remote Access | Kiran Narsu, CIO Magazine |
| Software, accounting for software acquisition and development | Cal Braunstein in CIO Magazine |
| Software - Building and Communicating a Business Case | Carnegie-Mellon Software Engineering Institute |
| Multipurpose Community Telecentres (MCTs) - a business case? | Johan Emberg, International Telecommunications Unit |
| Telecommunications technology, the business case for change | Peter G. W. Keen |
| Training - Measuring the ROI from IT Training | Ben Worthen, CIO Magazine |
| Videoconferencing (vs air travel), return on investment | PinB International |
| Business Case for XML Registry/Repository for Standard and Optional Forms | XML Working Group, US Government General Services Administration (GSA) and the National Institutes of Technology (NIST) |
Other Business Cases
| Case Subject | Author or Source | |
|---|---|---|
| The Austin - San Antonio [Texas] Commuter Rail Study (PDF format) | Carter & Burgess, Inc. | |
| Deregulation, Cost Benefit Analysis of Producer Board Deregulation (PDF Format) | Jeff Sinclair, New Zealand Treasury Board | |
| Return on Investment for Correctional Education in Florida | Florida TaxWatch (FTW) and the Center For Needs Assessment & Planning | |
| Maximizing the Return on Investment in Distance Education | Evan T. Robinson, Shenandoah University School of Pharmacy | |
| Employee assistance programs, cost benefit analysis | Benefits Interface | |
| Cost-Benefit Analysis of the Mainstream Supported Employment Programme | Sarah James, New Zealand State Services Commission | |
| Environmental regulations, assessing risks, cost and benefits | Linda-Jo Schierow, The Committee for the National Institute for the Environment | |
| Farming - Dairy cost and returns by size or location of herd (Cost and return figures only) | Farm Financial Data Base Center, University of Minnesota | |
| Farming - Farm financial standards measures by type or size of farm (Cost and return figures only) | Farm Financial Data Base Center, University of Minnesota | |
| Farming - Cost and returns from Roundup Ready Soybeans (Cost and return figures only) | Farm Financial Data Base Center, University of Minnesota | |
| Geographical Information Systems - Not a single business case per se, but a compilation of GIS business case guidance | New York State Office of Public Security | |
| Business Case for a Groundwater Information System | W.R.G. Orpen, South Africa Directorate of Geohydrology | |
| Web-based Health Insurance program enrollment system (PDF Format) | The Lewin Group | |
| Highway System Proposal - Re-evaluation of earlier cost benefit study | Neal Johnson, Indiana University | |
| Core Human Resources System Replacement (PDF Format) | National Aeronautics and Space Administration (NASA) | |
| Business Case Analysis for Robotic Prescription Filling System. | US Naval Hospital Corpus Christi and | |
| The Business Case for Procurement Modernization | United States Department of Agriculture (USDA) | |
| Pollution and Waste Management - Links to 20 downloadable ROI case studies with high ROI | Savannah River Site | |
| Public Health Insurance, Costs and Benefits of Subsidizing Public Health Insurance (PDF Format) | New Zealand Treasury | |
| Recreation programs for the disabled, cost benefit analysis | Ron Watters, Idaho State University Outdoor Program | |
| Recreation programs - outdoor, cost benefit analysis | Ron Watters, Idaho State University Outdoor Program | |
| Measuring the Return on Investment in University-Based Research (Not a case-study per se, but lengthy discussion notes on the issues by a panel of experts) | MIT Research Laboratory of Electronics | |
| Residential treatment programs, cost benefit analysis | Bob Budd, Alcohol & Drug Foundation of the A.C.T. Inc., Australia | |
| Safety programs for motor carriers, cost benefit analysis | Leon Moses and Ian Savage, Northwestern University | |
| Measuring Quality's Return on Investment (Including ISO 9000) | Stefan Heinloth, DQS, Inc. | |
| Resume Management System | US National Aeronautics and Space Administration (NASA) | |
| Shared Services Center, Southern Illinois University | Arthur Andersen | |
| Training - Measuring the ROI from IT Training | Ben Worthen, CIO Magazine | |
| Training: Return on Investment on e-learning, CBT [Computer based training] and WBT [web based training] | Ron Kurtus, Kurtus Technologies | |
| Videoconferencing (vs air travel), return on investment | PinB International |
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